Because we start processing your order in our warehouse extremely quickly, it is not possible to combine orders once they have been submitted through the check out process. We thank you for your understanding.

It is only possible to make changes in your order in very exceptional cases. We strive to process and deliver every order as soon as possible, so usually orders cannot be modified as requested. We thank you for your understanding.

This is only possible in very exceptional cases. We strive to process and deliver every order as soon as possible, so usually orders can not be cancelled as requested. We thank you for your understanding.

You will need to contact our Customer Service Team in order to trace your order.

We will send you your invoice as soon as possible. Please contact our contact our Customer Service Team to request a copy invoice.

This is an example of a response that you might give. It's good to be as thorough as possible in responses as that has a tendency to improve trust overall.