Shipping policy
1.Shipping Types
Your order means a lot to us, which is why we are dedicated to providing fast, safe, and reliable delivery services for all of our products. Deliveries are typically made Monday through Friday, and you can find delivery options for each item on its product page as well as in cart.
Shipment Processing
All orders are processed, verified, quality checked, and packaged within 1-3 business days.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Holiday Shipping
Due to the holidays, shipping companies will usually have high volume of shipping traffic. Shipping companies will require additional time to deliver. We will contact you via email if there is a significant delay in shipment of your order.
Shipping Updates & Alerts
Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications.
2.Shipping Costs
Most orders at PAWZ Road ship for free! Here’s how it works:
| Warehouse | Shipping fee | Order amount | Shipping days |
| US | $6.99 | $0.00–$69.98 | 3-7 Days |
| US | free | $69.99 and up | 3-7 Days |
| CA | CAD16.99 | $0.00 and up | 3-9 Days |
| CN | $3.99 | $0.00–$10.00 | 7-14 Days |
| CN | free | $10.00 and up | 7-14 Days |
Sales Tax
Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
3.International Shipping
Currently we can ship to the USA and CA.
Want to ship somewhere else in the world?
At this time we can only offer international shipping through our international sites. For shipments outside the US or CA please contact us to ship to EU or Japan.
4.Updating Shipping on an Order
Updating Orders Before Shipping
Before an item has shipped, you can easily edit the details of your order online. From My Orders, you can cancel, change the delivery method, or change the shipping address for each item.
Updating Orders In Transit
Once an item has shipped, a few extra steps are required to make adjustments. Unfortunately, items already in transit cannot be expedited.
FedEx or UPS
If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:
- Hold or delay packages
- Pick up from a local FedEx or UPS location
- Deliver to another address
- Delivery on another day
- Schedule a delivery window
- Sign for packages online
All Other Carriers
If you want to change the shipping address: Contact us for help!
5.Item Never Arrived (Lost in Transit)
Can't Find Your Package?
Not to worry! Most items are found within two days. Here are some things to try.
-
1) Check that your shipping address is correct.
Let's make sure we shipped to the right place. Current shipping addresses are listed under “Deliver To:” on the My Orders page.
2) Check around your home or with neighbors.
Boxes might be at back doors, behind bushes, etc.
3) Give it 2 days.
Sometimes carriers incorrectly scan packages that are still in transit.
4) Check your mailbox or anywhere else you receive mail.
Carriers deliver differently, especially if the package is small enough to fit inside your mailbox.
5) Check for a notice of attempted delivery.
This notice will tell you the steps you should take to receive your package.
Contact the Carrier
- Use your tracking number to start a claim with the carrier (FedEx, UPS, etc.).
- To contact FedEx, call 1-800-463-3339.
- For UPS, submit a claim or call 1-866-742-5877.
Tried everything? We'll fix it!